Amazon Connect is a great solution for anyone who needs to provide excellent customer service and handle calls from multiple locations at the same time. It is easy to set up and allows you to manage calls while providing reports on all incoming calls. Amazon gives the software away free so that it can be used by more people in business each year around the world. You can pop over here for more information about the key features of amazon connect.
These features along with its ability to be used on multiple devices and the ability to send out email notifications make it an excellent solution for customer service. Amazon Connect is a fantastic customer service software tool, however it lacks in terms of primary features.
The most important feature that Amazon Connect lacks is the ability to have live agents available at all times. This means that your company will have to wait long periods of time before being able to speak with an agent. There are many other tools on the market that allow you to use live agents at all times, but this does come with a price tag.
You will be able to review incoming calls along with the agent’s conversations and decide which calls need to be escalated or notes need to be added. This allows you to make important decisions at a glance. If you do not mind paying for an advanced level of customer service then Amazon Connect may be a great choice for you.